You may return products purchased from MERAKI CONCEPT SDN BHD within 7 days after receiving the item. The item must meet all of the following returnable conditions to ensure a full refund:

  1. Within 7 days after receiving the item.
  2. In new or unused condition.
  3. With all paperwork, parts and accessories.

Refunds will be processed as soon as we inspect and accept the condition of the returned items. MERAKI CONCEPT SDN BHD reserves the rights to reject any returned items that do not meet the above-mentioned conditions. MERAKI CONCEPT SDN BHD will not hold responsible for items that are damaged or lost in transit during the return process.

For orders paid by credit card, the refunded amount will be sent to customers. Orders paid by bank transfer will be refunded to the original account. Processing time may vary depending on the credit card company.

Please do not hesitate to contact us at: enquiry@merakiconcept.store or reach out to our customer service: 03-7880 9925 / 012 3661793.

ORDER CANCELLATION POLICY

To cancel your order, please send an email to enquiry@merakiconcept.store with the message title “Request to cancel order”, or contact us at 03-7880 9925 / 012 3661793. Please provide your order number so we may assist efficiently. However, we cannot change or cancel an order once it is shipped out you.

MERAKI CONCEPT SDN BHD reserves all rights to cancel any order that appears fraudulent. All fraudulent transactions will be reported to proper affiliated authorities/ department for further investigations.